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Privacy
SDA Services will not sell, distribute, reveal, or otherwise
make available any customer information. We contribute
a great amount of time and help to anti-spam organizations
and take great pride in IT security. Should we need to
contact you directly regarding your specific account or
service we will do so via email only or phone.
Content
SDA Services believes in freedom of speech; however,
any content (written, visual, or implied) in the following
areas will not be tolerated and is grounds for immediate
suspension of service (in most cases customer will be
allowed a zip file of their account): racism or prejudice
due to color, creed, or belief; any violent/malicious/obscene
content written, visual or implied. We will not tolerate
any type of hate site including terrorist related websites
on our network. If we receive notice that there is such
a hate site hosted within our network, the customer hosting
the material will be notified immediately. They are required
to remove the content within a certain timeframe or will
face account suspension and/or termination.
We prefer that you self-govern your content and remain
responsible and all-knowing of what your website publically
provides. Even if other users have access to your account,
you are responsible for their actions. The resources and
time needed to govern our servers by checking each website
individually, which have growing and evolving content,
is impossible. However, if SDA Services is made aware
of any questionable content on a SDA Services-hosted site,
we will address the concerns immediately and directly
with you to seek an amiable resolution. If any person
contacts us about content they have found on a SDA Services
server that copyrights their own material or that they
wish to be removed, we require a proper DMCA notice to
begin investigation.
Acceptable Use Policy
SDA Services is dedicated to providing an all-round top
quality service. The terms and conditions which follow
are necessary to ensure that we may continue to provide
the best possible service to all of our customers whilst
at the same time satisfying our legal and ethical responsibilities.
Failure to follow any term or condition will be grounds
for immediate account deactivation without notice. SDA
Services will be the sole arbiter as to what constitutes
a violation of any of these provisions.
Activity which results in the suspension or deactivation
of an account will result in a forfeiture of all fees
paid. Complaints made regarding abuses of an account will
be investigated and if found guilty will be grounds for
immediate suspension.
To report suspected abuses or any violations of these
policies, please contact our abuse department at http://desk.dimenoc.com
Illegal Usage
SDA Services servers may be used for lawful purposes only.
Transmission, storage, or distribution of any information,
data or material in violation of any applicable law or
regulation is prohibited. This includes, but is not limited
to: copyrighted material, trademark, trade secret or other
intellectual property right used without proper authorization,
prescription drug sales, and material that is obscene,
defamatory, constitutes an illegal threat, or violates
export control laws or the laws of the state of Florida.
Examples of non-acceptable content or links: Pirated software,
Hackers programs or archives, Warez sites, MP3, and IRC
bots. The subscriber to SDA Services service agrees to
indemnify and hold harmless SDA Services from any claims
resulting from the use of the service that damages the
subscriber or any other party.
No online pharmacies are allowed on our network.
Sites related to HYIP (High Yield Investment Programs),
Ponzi schemes or pyramid schemes are prohibited.
SDA Services will be the sole arbiter as to what constitutes
a violation of this provision.
Adult Content
Legal Adult Content is allowed
Security
Violations of system or network security are prohibited,
and may result in criminal and civil liability. Examples
include, but are not limited to the following: Unauthorized
access, use, probe, or scan of a systems security or authentication
measures, data or traffic. Interference with service to
any user, host or network including, without limitation,
mail bombing, flooding, deliberate attempts to overload
a system and broadcast attacks. Forging of any TCP-IP
packet header or any part of the header information in
an email or a newsgroup posting.
Server Resource
Any website that uses a high amount of server resources
(such as, but not limited to, CPU time, memory usage,
and network resources) will be given an option of either
paying extra for a dedicated server / semi-dedicated server
(which depends on the resource needed) or reducing the
resource used to an acceptable level. SDA Services shall
be the sole arbiter of what is considered to be a high
server usage level.
Chat Rooms
SDA Services does not provide nor allow chat room's on
shared hosting environments. You may elect for a Dedicated
Server to run a chat room efficiently
Background Running Programs
SDA Services does not allow background Daemons such as
IRC bots; eggdrop; BitchX; XiRCON; and any other program
that interferes with normal server operation.
IRC
SDA Services does not allow IRC server, IRC bots, or IRC
shells to be operated on our network.
Banned Scripts
We do not allow proxy servers or scripts, torrent trackers
or torrent clients to be run from our shared/reseller
hosting servers.
Client Responsibility
The client is responsible for all activity originating
from the account unless proven to be a victim of outside
hacking or address forgery. The client is responsible
for securing their username/password. The client assumes
responsibility for all material on their site that may
be put on by a third party (such as the usage of Free
for All links pages). Use of SDA Service’s service
requires a certain level of knowledge in the use of Internet
languages, protocols, and software. This level of knowledge
varies depending on the anticipated use and desired content
of the web space by the client. The following examples
are offered: Web Publishing: requires knowledge of HTML,
properly locating and linking documents, FTPing Web contents,
Graphics, text, sound, image mapping, etc. FrontPage web
publishing: knowledge of the FrontPage tools as well as
Telnet and FTP understanding and capability. CGI-Scripts:
requires knowledge of the UNIX environment, TAR &
GUNZIP commands, Perl, C Shell scripts, permissions, etc.
Mail: a use of mail clients to receive and send mail,
etc. The client agrees that he or she has the necessary
knowledge to create and maintain their web space. Client
agrees that it is not the responsibility of SDA Services
to provide this knowledge or support outside matter specific
to SDA Services servers.
UCE (Unsolicited Commerce Email) - SPAM
Spamming, or the sending of mass unsolicited email, from
or through a SDA Services server or using an email address
that is maintained on a SDA Services machine is STRICTLY
prohibited. SDA Services will be the sole arbiter as to
what constitutes a violation of this provision. If you
engage in any of the foregoing activities using the service
of another ISP or IPP, but channeling activities through
a SDA Services server as a mail drop for responses, you
are in violation. Violators will be assessed a minimum
of $200.00 fine and will face an immediate suspension.
See our NO SPAM Policy for more details.
Server Abuse
Any attempts to undermine or cause harm to a SDA Services
server or customer of SDA Services is strictly prohibited.
Any sub-networks of SDA Services and dedicated servers
must adhere to the above policies. The failure to meet
or follow any of the above guidelines is grounds for account
deactivation. We reserve the right to remove any account
without prior notice.
Software Distribution
SDA Service’s shared Web Hosting accounts are not
to be used for the purposes of distributing software and
multimedia products. If you wish to distribute software
and/or multimedia files, please submit a request to our
help desk for special arrangement.
Multimedia Files
Multimedia files are defined as any graphics, audio, and
video files. SDA Services Web Hosting accounts are not
to be used for the purposes of distributing and storing
unusual amount of multimedia files. Any Web site whose
disk space usage for storing the multimedia files exceed
70% of its total usage, either in terms of total size
or number of files, will be deemed to be using unusual
amount of multimedia files.
Resource Abuse Policy
Any website on our shared servers that uses a high amount
of server resources (CPU, memory usage, and network resources)
will be given an option to pay for a dedicated server.
The abuse and misuse of shared system resources is a serious
problem. Accounts on a shared server must share resources
with other users so we must limit how much of the CPU
and memory that can be used by any one account.
In all fairness, we cannot allow one or two clients to
use all of the system resources on a shared machine and
have all other clients suffer because of it. Excessive
CPU & memory usage by one or more clients causes extreme
slowness in all areas: MySQL, Email, HTTP and more. If
the CPU & memory usage by a few clients gets out of
hand, all sites hosted on the machine will return errors
and not be accessible in any way.
Average Server Resource Limits
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain
There are special exceptions to these rules to be determined
at the time we discover abuse. There are different combinations
of usage that can create problems and other special cases.
At any given time a server is unstable and an account
is found to be the cause, we reserve the right to suspend
the account to keep the server online and operating normally.
If the usage is an increasing trend, we recommend the
user invest in a dedicated server so the website can grow
at a normal rate without restriction.
Suspensions
In the event your website has been suspended for resource
abuse (abuse that cannot be resolved by removing/changing
a script, etc.) and you do not wish to upgrade to a dedicated
server to accommodate your site needs, we will only release
the suspension within 24-48 hours. This is to ensure the
CPU intensive site slows down in traffic to avoid further
damage and problems. A backup will then be provided of
your files or you will be allowed FTP/cPanel access for
a certain time period. Any questions about our abuse policy
may be answered by opening a ticket with our abuse division.
From: SDA Services |
